Ebony is now seeking new employment opportunities where she can bring her professionalism, interpersonal skills, and cultural fluency to contribute to business success while continuing to grow in a dynamic, customer-focused environment. Known for her approachable nature, problem-solving mindset, and dedication to excellence, she is committed to delivering results that leave a lasting positive impression on clients and colleagues alike.

Customer Service Professional

A dedicated and results-driven Customer Service Professional with a proven track record of delivering exceptional client experiences across diverse industries. Skilled in building rapport, resolving complex issues, and ensuring customer satisfaction through clear communication, active listening, and solution-focused problem-solving.

Demonstrates a strong ability to work in high-pressure environments while maintaining professionalism, empathy, and attention to detail. Adept at using customer relationship management (CRM) systems, handling inquiries efficiently, and managing service processes to exceed performance targets.

Committed to creating positive interactions, fostering long-term customer loyalty, and representing organisational values with integrity and professionalism.

Core Skills & Competencies:

• Exceptional verbal and written communication skills

• Conflict resolution and problem-solving

• Relationship building and customer retention

• Time management and organisational skills

• Proficiency in CRM and call-handling systems

• Ability to work collaboratively and independently

• Strong adaptability and resilience